Our No Show & Cancellation Policy at Island Medical and Beauty Clinic in Honolulu, HI
Read our cancellation and no-show policy at Island Medical and Beauty Clinic. For more information, contact us or book an appointment.
To All Patients/Clients
At Island Medical and Beauty Clinic, we strive to provide comprehensive, compassionate and timely care to every patient. To reduce the number of late appointment cancellations and missed (or “no-show”) appointments, IMABC has a system-wide no-show/late cancellation (NS/LC) policy. There will be a $25 fee for NS/LC charge to your account, collect from your credit card on file, or a bill will be sent to your address.
We understand there are times when you must miss a medical appointment due to emergencies. However, IMABC reviews patients who 1) miss, 2) arrive late (more than 15 min), or 3) cancel appointments within 24 hours, three times in a 12-month period. Clinics may decide to no longer see or treat a patient.
When a patient has a pattern of skipped appointments, it prevents our clinics from providing the best possible care to all our patients.
To do this, we ask that you:
Arrive on time for your appointment. Please note, if you arrive more than 15 minutes after your appointment we may need to reschedule it to another day.
Notify your clinic via TEXT or CALL our clini at 808-65-3399 at least 24 hours in advance if you have to change or cancel an appointment.
Mahalo for your undertanding, continuing support, and working with us to ensure all patients have access to the care they need.
IF YOUR PREFERED DAYS AND/OR TIMES ARE NOT AVAILABLE ONLINE, PLEASE TEXT OUR CLINIC AT 808-657-3399 with the following information, you will get a call/text back to schedule your appointment soon, but can be up to 24 hours:
FIRST and LAST NAME
TEXTABLE PHONE NUMBER (or write “call online phone”)
CONCERN(S): i.e. Acute condition- needing same day/next day appt, weight, phentermine, cosmetic/aesthetic – botox, laser, peel, work/school physical, others etc.
NEW PATIENTS AND ESTABLISHED PATIENTS, please use website booking request as your first choice, however, if your preferred time and days are not available, please text our clinic phone for your request at 808-657-3399 if there are other availabilities and cancellations.
****PLEASE NOTE: Our new policy of $25 CHARGE for NS/LC FEE (NO SHOW NO CALL and LATE CANCELLATION FEE) IS IN EFFECTIVE AS OF JANUARY 1ST 2023. Late cancellation is considered if less than 24 hours before your appointment time. PLEASE TEXT 808-657-3399 to cancel your appointment before the 24 hours to avoid the $25 fee charge to your account. Our hope is that this policy will help keeping our appointments available to prevent treatment delays for your fellow patients’ health, especially acute concerns.